Warranty Terms and Conditions

Livguard Energy Technologies Pvt. Ltd. (LETPL) warrants to the purchaser, who is the first purchaser of the Photovoltaic module, that the product when shipped in its original container will be free from any defects in workmanship and material and shall meet the stated specifications.

• 1. Limited Product Warranty: Five (5) years repair, replacement. The time period of warranty for defects in workmanship and materials for the products is Sixty (60) months from the date of purchase.


• 2. Limited Power Warranty: The period of warranty with respect to power output is for a total period of twenty five (25) years from the date of purchase, the first 10 years at 90% minimum of rated power output and the remaining 15 years at 80% minimum of rated power output. Rated power output shall be measured under STC condition, 1000W/m2, AM 1.5 and 25 ̊C ambient temperature


• 3.Exclusions & Limitations: This warranty does not apply to:
  a. External visual items like plastics, rubber, glass and other such part of the product.
  b. Product that has been damaged or defaced.
  c. Product that has been subjected to misuse, abnormal service or handling or that has been altered or modified.
  d. Product that has been improperly installed.
  e. Product that has been installed in a mobile or marine environment.
  f. Product that has been subjected to abnormal environmental conditions such as acid rain or other types of pollution or other such similar conditions.
  g. Product that is mounted on a defective base or a base with defective parts.
  h. Product that has been subjected to external corrosion, mold discoloration or in places such deterioration occurs.
  i. Product that has been subjected to force majeure conditions such as fire, explosion, war, riots, earthquake, eruption, tidal wave, lightening, induced lighting, snow, freeze, frost, briny air, ground movement, ground cracking, earth flow and pollution.
  j. Product that has been subjected to repair by anyone other than company or its authorised agent.


• 4. The rights under this limited warranty are only applicable to the purchaser or any transfer permitted under this limited warranty to the product and only on providing proof of purchase to the service agent.


• 5. This warranty cannot be modified or altered by any personnel or company or any other person with respect to the terms stated herein or to extend the duration of any warranties beyond the time period described herein.


• 6. If company examination of such returned product discloses the satisfaction that such product fails to confirm to the applicable warranty, then the company shall at its sole discretion will decide to either repair or replace the product.